Save Logs from Chrome and Firefox

How to save the log files from Chrome and Firefox browsers to provide to support.

Google Chrome

Step 1: Open the console

  • Open a Chrome browser
  • Click on the three dots menu in the top right corner
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  • Click on More Tools
  • Click on Developer Tools
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  • Click on Console in the panel that opens
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Step 2: Select the Settings

  • Press the f1 key to bring up detailed settings and preferences
  • Scroll down to Console and check the boxes for Preserve log upon navigation, and Show timestamps
  • Click the small close x in the preferences window to return to the console
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Step 3: Clear the console log file

  • Click on the Clear console icon (circle with a diagonal line) on the left side to erase the current log.
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Step 4: Recreate the issue you are experiencing

  • Whatever issue you are encountering, having a clear log, please try and re-create the issue. Doing so will log what is happening and allow support to help.

Step 5: Save the log and submit it to support

  • Highlight the console log text with Ctrl + A for Windows or Cmd + A on Mac
  • Right click in the Console over the highlighted text
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  • Click Save as and provide a file name like "chromelog-yourname.txt"
  • Send the saved log file to support via your open ticket, or email help@elumin.co

Firefox

Step 1: Open the Console

  • Open a Firefox browser window
  • On your keyboard: press Ctrl+Shift+K (or Cmd+Shift+K on a Mac). You can also click the top right menu, click Web Developer, and then select Web Console.
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Step 2: Select the Settings

  • In the Console, toggle the Persist Logs box so it is checked
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  • Click the three dots menu and select Settings, then check the box for Enable Timestamps under Web Console.
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Step 3: Clear the console log file

  • Click on the Console tab, then click on the trashcan icon to clear the log history
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Step 4: Recreate the issue you are experiencing

  • Whatever issue you are encountering, having a clear log, please try and re-create the issue. Doing so will log what is happening and allow support to help.

Step 5: Save the log and submit it to support

  • Right click on the console text and select Export visible messages to clipboard
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  • Open a Text editing program like Notepad or Word and create a blank document, and paste the text as you normally would.
  • Save the document and provide a file name like "firefoxlog-yourname.txt"
  • Send the saved log file to support via your open ticket, or email help@elumin.co